Turn a warning into a useful report
Identify the event, report useful details, and verify recovery.
Stop guessing and read the event
A diagnostic flags an inconsistency; a malfunction identifies a defined compliance failure. While safely parked, read the event and check whether required activity is accurate, retained, and available. The effect on the record determines the response.
Check the warning at vehicle selection or open the Vehicle Diagnostics screen. Note the malfunction or diagnostic code and follow the matching Vehicle Gateway troubleshooting guidance.
Give support something it can investigate
At a glance · Follow the sequence
01
Identify
Driver, truck, and device
02
Describe
Exact code, time, and missing events
03
Follow up
What was tried and who received it
An app alert alone is not proof that the carrier received your report.
For a connection issue, check the selected truck, Bluetooth or cable connection, and the Vehicle Gateway indicator as directed by the manual. If unresolved, contact your fleet administrator and Motive support with the vehicle, affected dates, and screenshots.
For a confirmed ELD malfunction, note the problem and give written notice to the carrier within 24 hours. Include the affected dates and save a copy. Report a truck defect through the vehicle-report workflow too; take login problems to account support.
Verify the affected period
After troubleshooting, check the affected log events and equipment connection. A warning disappearing does not prove that missing activity returned. If required recording is impaired, use the recording fallback described in the next lesson.